Delete your Jymo Mart account
You can request permanent deletion of your customer account. Follow the steps below, then contact us so we can process your request.
Finish or cancel open orders
Complete any active deliveries, or cancel open orders in the app / website where cancellation is still available. Refunds for eligible orders follow our refund policy.
Note the phone number on your account
Jymo customer accounts are tied to your mobile number. You will need that number (and ideally the email on your profile, if any) so we can find and verify your account.
Contact us to request deletion
Email or call support and ask to delete your account. Include your registered phone number and the phrase “Please delete my Jymo Mart account”.
Confirm when we reply
We may ask a short verification question (for example, a recent order) to protect your account. After confirmation, we delete or anonymise personal data where legally allowed.
Request deletion
Contact us with your registered phone number and ask us to delete your account. We aim to process verified requests within a reasonable period required by applicable law.
What we delete
- Your login / profile details tied to the customer account
- Saved delivery addresses
- Cart and account preferences where stored against your profile
What we may retain
- Order and payment records required for accounting, tax, fraud prevention, or legal holds
- Anonymised analytics that no longer identify you